A company’s image is one of the most important aspects of running a successful business, and the cleaning services Mississauga area businesses use play an integral part in the way potential customers view that company. When screening potential cleaning services in Mississauga, there are a few important things to consider, such as the way the company handles issues. Spotless Janitorial Services has provided these considerations and questions to ask:
Problem Resolution Policies
Understanding the cleaning service’s problem resolution policy is an important step towards finding the right service for your business. Ideally, there would be policies in place to prevent as many problems as possible; however, human error and uncontrollable circumstances do happen, and there should be procedures in place to promptly address them. Requesting a copy of the company’s policy and speaking to the supervisor in charge of problem resolution can help you gain a clear understanding of their policies.
When speaking to the manager regarding issue resolution, asking the following questions will help you determine if their policy is adequate for your business’s needs.
• What is the response time when addressing issues?
• How often do they experience problems on average?
• What steps are in place to address the problems?
Spotless Janitorial Services, for example, conduct randomized quality audits to prevent problems before they arise. In the event problems do occur, a team of cleaning professionals return the next day to address the issue, and steps are taken to prevent reoccurrence.
The Importance of References
Even the most ideal resolution policy is only as good as its implementation. Past and current clients are great resources for learning how a cleaning service actually handles problems. Asking for, and speaking with, a cleaning services Mississauga area references are important steps for screening potential companies. However, provided references tend to be picked strategically by the company in question. To prevent possible biased references, it’s important to get information from multiple sources, such as:
• Public Review Forums
• Better Business Bureau
• Social Media
When speaking with a cleaning service’s references, you should find out:
• How often problems occurred, and if they reoccurred.
• How quickly problems were addressed and how they were resolved.
• How the company acted during the resolution?
For additional considerations when screening potential cleaning services, please continue to part 2: The Cleaning Service’s Employees.
To learn more information or to request a free service quote in the West Greater Toronto Area, please contact the experienced team at Spotless Janitorial Services today!
