Problem prevention and resolution, as discussed in part one, also deals with how a cleaning service in Mississauga hires and treats their employees. Well screened, highly trained, and respected employees are more likely to take pride in their work and provide you with much better service.
How are the Employees Screened and Hired?
Pre-employment screening procedures are an important consideration when searching for a commercial cleaning company since these employees will enter your business, often after hours, and the security of the building or sensitive information could be at risk. Regular employees, like the one utilized by Spotless Janitorial Services, are preferable to sub-contracted staff because they have a more vested interest in the overall reputation of the cleaning service in Mississauga.
When interviewing potential cleaning companies, be sure to inquire about their hiring procedures, particularly:
• Background check policies
• Drug screens
• Hiring requirements
• Safety tests
• Training provided
Ensuring that the staff at janitorial services are properly screened and trained, can prevent possible costly mistakes or losses. How employees are selected, screened, and trained can go a long way towards high quality and reliable cleaning services; however, the way the company treats their employees also plays a major role in overall customer satisfaction.
Are Employees of the Cleaning Service in Mississauga Protected?
Well respected employees take greater pride in the quality of their work. When they are protected in the event of workplace accidents; for example, through WSIB coverage, it shows them that their employer cares enough about them to invest in that level of protection.
Having a cleaning service that is fully insured and WSIB covered, such as Spotless Janitorial Services, also helps to protect your business. While some cleaning services offer lower job quotes by opting out of WSIB coverage and only supplying minimal insurance coverage, the savings can quickly be negated when accidents happen.
How a company treats their employees also says a lot about how they will treat their customers. For example, if the cleaning service provides extensive, ongoing training, this will result in a higher level of customer service, as more effective cleaning methods are utilized. Happy staff are also more likely to go beyond expectations because they feel their efforts are valued.
Spotless Janitorial Services never uses sub-contractors, and takes great pride in the level of customer service they offer their clients. For more information or to request your free quote in the West Greater Toronto Area, please contact Spotless Janitorial Services today!
